Frequently Asked Questions

Cabin luggage is designed for shorter trips and is generally sized for carry-on use, while Check-In luggage offers more packing space for longer journeys. Always check your airline’s current baggage size and weight limits before travelling.

Think about your trip duration, airline allowance and packing style. Cabin sizes work well for quick getaways, while larger Check-In sizes are better for longer journeys or when you need extra space.

Your suitcase lock can be set to a personal combination. Follow the lock instructions supplied with your luggage and keep your combination somewhere secure. TSA-compatible locks allow authorised airport security personnel to inspect luggage without damaging the lock.

After a successful order, you should receive an order confirmation using the contact details provided at checkout. Keep your order number handy for any support request.

Please contact our support team as soon as possible with your order number. We will try to help before the order is processed or dispatched, but changes may not be possible once fulfilment has started.

The payment options currently available for your order will be shown securely at checkout. Availability can vary depending on the payment gateway and order details.

Delivery time depends on your location, serviceability and courier movement. Once your order is dispatched, use the tracking details shared with you to follow the latest shipment status.

Open our Track Order page and enter the AWB or tracking number shared after dispatch. You can use it to view the latest shipment update from our delivery partner.

First check the latest tracking update. If there has been no meaningful movement or you need assistance, contact our support team with your order number and tracking number so we can help review the shipment.

The 3-year warranty applies according to Wander Nation’s warranty terms and eligible product coverage. For a warranty request, keep your order details and contact our support team with clear photos or videos of the issue. Normal wear, misuse or accidental damage may be treated differently under the policy.

Please review the current Refund & Return Policy for eligibility and conditions, then contact our support team with your order number and reason for the return. Our team will guide you through the applicable process.

Contact us as soon as possible with your order number and clear photos or video of the package and product. Our team will review the case and guide you according to the applicable return, replacement or warranty policy.

You can use the Contact Us page to reach our team. Sharing your order number, product name and a clear description of the issue helps us assist you faster.

Please include your order number, the product and variant, a short explanation of the issue, and clear photos or video when relevant. This gives our team the information needed to review your request efficiently.

Wipe the exterior with a soft damp cloth, avoid harsh chemicals, keep wheels and zippers free of debris, and store the suitcase dry when not in use. Avoid overloading beyond practical capacity to help protect the shell, zip and handle system.