Cancellation, Return & Refund Policy

1. Scope and Applicability

This Cancellation, Return & Refund Policy (“Policy”) governs all purchases made through the official Wander Nation website. By placing an order with Wander Nation, the customer (“Customer”) agrees to the terms set out in this Policy.

2. Returns and Eligibility

Wander Nation offers eligible returns within 10 days from the date of delivery, subject to the following conditions:

• The product must be unused and in its original condition.
• The product must not show signs of wear, scratches, stains, damage, misuse or alteration.
• All original packaging, tags, labels, accessories, manuals and accompanying materials must be returned with the product.
• The product must be packed securely to prevent damage during return transit.
• Return requests raised after the applicable return period will not be accepted.
• Wander Nation reserves the right to approve or reject a return request after inspection of the returned product.

3. Refund Process

To process an eligible refund:

• Please contact our customer support team at contact@wandernation.in with your order details and reason for return.
• Once the returned product reaches us, it will undergo a quality inspection.
• After inspection, we will notify you whether the return has been approved or rejected.
• If approved, the eligible refund will be processed to the original payment method.
• Once initiated by Wander Nation, refunds may take approximately 7 business days to reflect, depending on the payment gateway, bank or payment provider.

Any applicable refund timelines may vary depending on your bank or payment provider.

4. Return Pickup Process

Where reverse pickup is available, the return process will be arranged through our shipping or logistics partner.

• The luggage must be packed securely in its original box wherever possible.
• If the original Wander Nation packaging has been disposed of, the Customer should use a suitable protective carton or packaging to ensure the luggage is not damaged during transit.
• Once the return request has been approved, a reverse pickup will generally be scheduled through our logistics partner.
• The pickup executive or courier partner may contact the Customer directly for pickup coordination.
• Pickup schedules are managed by third-party courier partners and may vary depending on location and serviceability.
• Wander Nation shall not be responsible for damage caused to the product due to inadequate or improper return packaging by the Customer.

5. Inspection and Acceptance

All returned products are subject to quality inspection after they are received by Wander Nation.

• Wander Nation reserves the right to determine whether the returned product meets the applicable return eligibility requirements.
• If the return is approved, the applicable refund will be processed.
• If the return is rejected because the product does not meet the return conditions, the Customer will be informed accordingly.
• Where applicable, a rejected returned product may be shipped back to the Customer, and additional shipping charges may apply.

6. Wrong, Damaged, Defective or Missing Products

If you receive a product that is incorrect, damaged, defective or incomplete, please notify Wander Nation within 24–48 hours of delivery.

To help us investigate and resolve the issue, the Customer should provide clear supporting evidence, including:

• Clear photographs and/or video of the outer packaging.
• The shipping label showing the order or tracking information.
• Clear images or video showing the condition of the received product.
• Details of the incorrect, damaged, defective or missing item.
• Order number or valid proof of purchase.

We strongly recommend recording a clear, continuous unboxing video when opening the shipment, particularly for claims involving transit damage, missing items or an incorrect product.

The video should ideally show:

• The sealed outer package before opening.
• The shipping label clearly visible.
• The package being opened.
• The product being removed from the packaging.
• The specific damage, defect, incorrect item or missing component.

Claims submitted without sufficient supporting evidence may be difficult to verify and may be rejected where the issue cannot reasonably be established.

7. Limitation of Liability

Wander Nation shall not be responsible under this Policy for:

• Normal wear and tear.
• Cosmetic scratches, dents or marks resulting from regular use.
• Damage resulting from misuse, mishandling, overpacking or improper storage.
• Damage caused by airlines, airports, courier companies or other third parties after delivery.
• Damage caused by unauthorised repairs or modifications.
• Claims submitted outside the applicable reporting or return period.
• Claims that cannot be reasonably verified with the required supporting information.
• Delays caused by third-party logistics providers or circumstances beyond Wander Nation’s reasonable control.

Manufacturing defect claims that fall outside the return period may be handled under our applicable 3-Year Limited Warranty Policy.

8. Cancellation of Orders

Orders may be cancelled before they have been dispatched.

To request cancellation, contact us as soon as possible at:

Email: contact@wandernation.in
Phone: +91 84830 96556

If an order has already been dispatched, cancellation may no longer be possible.

Where possible, we may request the courier partner to return the shipment to us. However, if delivery is attempted before the cancellation request can be processed, the Customer may refuse to accept the shipment.

Once the returned shipment reaches Wander Nation and is verified, any applicable refund will be processed according to this Policy.

9. Sale and Promotional Products

Products purchased during a sale, clearance event or special promotional offer may be subject to specific return, exchange or replacement conditions mentioned at the time of purchase.

Where a product has been marked as final sale or non-returnable, returns based on change of mind may not be accepted.

However, eligible claims involving verified manufacturing defects will be assessed according to the applicable product warranty and consumer rights.

10. Refund Exceptions

Refunds may not be approved where:

• The return request is submitted after the applicable return period.
• The product has been used or damaged after delivery.
• Original accessories, packaging or components are missing.
• The product has been altered or repaired without authorisation.
• The product is returned in a condition different from the condition in which it was delivered.
• The returned item does not match the product originally purchased.
• The request relates to an item specifically marked as non-returnable or final sale, except where applicable law requires otherwise.

11. Amendments

Wander Nation reserves the right to modify, update or amend this Cancellation, Return & Refund Policy from time to time.

The version displayed on our website at the time of the applicable transaction will govern the order, subject to applicable law.

12. Contact Us

For cancellation, return or refund assistance, please contact:

Wander Nation
Email: contact@wandernation.in
Phone: +91 84830 96556